Arrears Collection
Skills
Audio CD Package and Course
PhoneTrain
takes you on "a journey through
communication," during the journey
you will visit "Skill Stations"
which represent the skills required for effective arrears collection.
We
will be involved with and eavesdrop on arrears collection scenarios
from everyday life which will reflect the reality of how people actually
speak.
You will consider how you
sound when you take and make telephone calls and how you can combine
effective arrears collection objectives while developing the enjoyment
of your job!
Your
arrears collection journey calls at the following "Skill Stations"
