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COURSE
TITLE: Telephone Communication Skills
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|
| COURSE ELEMENT |
SCORE
|
| Course Introduction |
10
|
| Course Objectives |
10
|
| Delegate Interaction |
7
|
| Course Delivery |
10
|
| Visuals |
8
|
| Course Notes |
9
|
| Personal Review Exercises |
8
|
| Relevance of Course Content |
10
|
| Additional Comments | |
| Fed a lot of useful info which I will be able to use daily. | |
|
COURSE
TITLE: Telephone Communication Skills
|
|
| COURSE ELEMENT |
SCORE
|
| Course Introduction |
10
|
| Course Objectives |
9
|
| Delegate Interaction |
10
|
| Course Delivery |
10
|
| Visuals |
10
|
| Course Notes |
9
|
| Personal Review Exercises |
10
|
| Relevance of Course Content |
10
|
| Additional Comments | |
| Well delivered, relevant and realistic. | |
|
COURSE
TITLE: Collections Telephone Training
|
|
| COURSE ELEMENT |
SCORE
|
| Course Introduction |
7
|
| Course Objectives |
8
|
| Delegate Interaction |
7
|
| Course Delivery |
8
|
| Visuals |
8
|
| Course Notes |
7
|
| Personal Review Exercises |
7
|
| Relevance of Course Content |
10
|
| Additional Comments | |
| Course will be very useful - thankyou! | |
|
COURSE TITLE: Arrears Collection Skills
|
|
| COURSE ELEMENT |
SCORE
|
| Course Introduction |
8
|
| Course Objectives |
10
|
| Delegate Interaction |
9
|
| Course Delivery |
10
|
| Visuals |
10
|
| Course Notes |
10
|
| Personal Review Exercises |
10
|
| Relevance of Course Content |
10
|
| Additional Comments | |
| Found the course clear and very understandable to help more in the work place. | |
|
COURSE
TITLE: Arrears Collection Skills
|
|
| COURSE ELEMENT |
SCORE
|
| Course Introduction |
8
|
| Course Objectives |
8
|
| Delegate Interaction |
9
|
| Course Delivery |
10
|
| Visuals |
9
|
| Course Notes |
8
|
| Personal Review Exercises |
8
|
| Relevance of Course Content |
9
|
| Additional Comments | |
| Very informative, enjoyed the teaching methods and techniques used. Thankyou. | |
|
COURSE
TITLE: Customer Service Skills
|
|
| COURSE ELEMENT |
SCORE
|
| Course Introduction |
7
|
| Course Objectives |
8
|
| Delegate Interaction |
8
|
| Course Delivery |
9
|
| Visuals |
7
|
| Course Notes |
-
|
| Personal Review Exercises |
6
|
| Relevance of Course Content |
8
|
| Additional Comments | |
| I have taken on board the comments I will use these new skills where appropriate. | |
|
COURSE
TITLE: Customer Service Skills
|
|
| COURSE ELEMENT |
SCORE
|
| Course Introduction |
9
|
| Course Objectives |
10
|
| Delegate Interaction |
10
|
| Course Delivery |
10
|
| Visuals |
8
|
| Course Notes |
8
|
| Personal Review Exercises |
10
|
| Relevance of Course Content |
10
|
| Additional Comments | |
| Really good courses, frighteningly enlightening! | |
|
COURSE
TITLE: Arrears Collection Skills
|
|
| COURSE ELEMENT |
SCORE
|
| Course Introduction |
8
|
| Course Objectives |
8
|
| Delegate Interaction |
9
|
| Course Delivery |
9
|
| Visuals |
8
|
| Course Notes |
7
|
| Personal Review Exercises |
8
|
| Relevance of Course Content |
9
|
| Additional Comments | |
| Production/Recording of phone scripts a much better alternative to the traditional role playing. Good group/course interaction. | |
|
COURSE
TITLE: Arrears Collection Skills
|
|
| COURSE ELEMENT |
SCORE
|
| Course Introduction |
10
|
| Course Objectives |
10
|
| Delegate Interaction |
8
|
| Course Delivery |
10
|
| Visuals |
9
|
| Course Notes |
9
|
| Personal Review Exercises |
10
|
| Relevance of Course Content |
10
|
| Additional Comments | |
| The course was informative and enjoyable. The course contents were explained band demonstrated superbly by Julia. At the end of the course I was left with a new perspective. | |
|
COURSE
TITLE: Arrears Collection Skills
|
|
| COURSE ELEMENT |
SCORE
|
| Course Introduction |
10
|
| Course Objectives |
10
|
| Delegate Interaction |
7
|
| Course Delivery |
10
|
| Visuals |
8
|
| Course Notes |
10
|
| Personal Review Exercises |
10
|
| Relevance of Course Content |
10
|
| Additional Comments | |
| The course was very, very relevant. I am sure all delegates should have learnt as much as I have, and put this into practice. | |
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COURSE
TITLE: Arrears Collection Skills
|
|
| COURSE ELEMENT |
SCORE
|
| Course Introduction |
9
|
| Course Objectives |
9
|
| Delegate Interaction |
10
|
| Course Delivery |
10
|
| Visuals |
9
|
| Course Notes |
9
|
| Personal Review Exercises |
7
|
| Relevance of Course Content |
10
|
| Additional Comments | |
| FAB - very enjoyable and will prove practically extremely useful. | |
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COURSE
TITLE: Arrears Collection Skills
|
|
| COURSE ELEMENT |
SCORE
|
| Course Introduction |
8
|
| Course Objectives |
10
|
| Delegate Interaction |
8
|
| Course Delivery |
8
|
| Visuals |
10
|
| Course Notes |
10
|
| Personal Review Exercises |
10
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| Relevance of Course Content |
8
|
| Additional Comments | |
| I felt the course addressed our needs as an arrears management department. I now feel more confident to collect money from customers. It showed a good way of communicating with the customer to collect funds. | |
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| "At
the end of every TrainTalk training course delegates are asked to complete
a questionnaire. Click on our sample of delegates to view their comments.
Delegates score 1- 10 (1 = low 10 =high). " |
"The answers |
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