Customer Service
Skills
Audio CD Package and Course
PhoneTrain
takes you on "a journey through communication," during
the journey you will visit "Skill Stations" which represent
the skills required for effective telephone communication in a customer
service environment.
We
will be involved with and eavesdrop on conversations from everyday
life which will reflect the reality of how people actually speak,
(see side bar).
You will consider how you
sound when you take and make telephone calls and how you can combine
achieving your objectives while developing the enjoyment of your
job!
Your
PhoneTrain journey calls at the following "Skill Stations"
